Webinar Replay #38: Streamlining ELDT Reporting

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Alex Ganjizadeh: Good morning, everyone. Thank you for joining us today for our Webinar. We are excited to have you join us today for our ELDT Webinar sharing with you what we’ve learned through the first year of FMCSA ELDT Mandate.

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Alex Ganjizadeh: And you know we’re excited to have you here and have you share with us about the things that you’ve learned this year as well on today’s agenda. We’ll go through introductions with our host today, and we’ll have a quick recap of yet. FMCSA’s ELDT mandate.

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Alex Ganjizadeh: And talking through about how we make training easier for you here at Infinit-I. We’ll recap

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Alex Ganjizadeh: the Webinar today on the second half, with what we’ve learned this year and have a Q. A session with all of you sharing what you’ve learned and best practices this year. If you notice at the bottom of your screen, you’re going to have a whole chat. Icon, if you change that from host and panelists to everyone that way, as you are chatting and is sharing your ideas and asking questions. Everybody can see those as well. I know we’re going to have a lot of great questions. We’re going to have a lot of good engagement.

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Alex Ganjizadeh: the chat, and I would love for everyone to be able to participate in that and see your questions that we can learn from each other today.

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Alex Ganjizadeh: so to sort out with my name is Alexandria. I am the director of Client success here at Vertical Alliance Group. We are a leading provider of the learning management system that helps organizations across North America improve, employ performance. And one of the features that we offer as well is our ELDT training program today joining us. We have 2 of our class success representatives with a lot of experience.

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Alex Ganjizadeh: and I’m going to have Chris Aikens and Phil Lewis introduced themselves to you, so you get to know them a little bit more before we start our webinar. So, Krystal, if you would introduce yourself. Please.

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Krystal Akins: Hello, everyone. I am Krystal successful. CSR here at Infinit-I and co-host of the march webinar tackling ELDT. I am excited to be streamlining the ELDT process here today with feel if we have not met before. Hello and welcome If we have great, I’m so happy to have you here today.

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Krystal Akins: I’ll go ahead and let you introduce yourself.

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Phil Lewis: Good morning, everyone. My name is Phil Lewis. I’ve been with Infinit-I since April 2022. So, I’ve been with us for about 8 months now.

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Phil Lewis: Some other just interesting facts about myself. I’ve I have been in transportation truck and transportation for about 9 years now all over Ops floor doing dispatching low planning account management, fleet management. You name it. I’ve done it.

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Phil Lewis: I’m also a huge sport fan

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Phil Lewis: specifically, football, especially for my Arkansas razor backs and my Philadelphia eagles fly eagles fly, and I also love to coast football. And I got a torn Achilles tending to show for it. I don’t move as gracefully as I used to

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Phil Lewis: but I’ll ha ha as a side. I’m happy to be here, happy to us for you guys through this presentation today and remember to police your questions. We’ll try to get to those questions as much as we can at the end of this presentation.

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Phil Lewis: and after that, so let’s head over to the next slide.

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Alex Ganjizadeh: Absolutely. So, thank you. Feels good to kick us off today. And super glad. So just remember that the chat setting changed that from host and panelists to everyone, so we can see all your questions, and we’re going to get to those throughout our session today, and we’ll certainly have a. Q. And a session at the end of the day. So, all that being said, I’m going to turn the floor over to feel, and we’re going to get started on today’s Webinar, and having a lot of great discussions and looking forward to it.

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Phil Lewis: All right, all right, all right. What is FMCSA’s ELDT requirement.

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Phil Lewis: No commercial driver’s license. CDL.

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Phil Lewis: no CDL entry level operator may take a CDL skills test to receive a CDL A, CDL B a passenger, which is a p endorsement or a school bus, which is an endorsement unless the driver has successfully completed a mandatory theory which is us

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Phil Lewis: and a behind the Will training program by a registered training provider.

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Phil Lewis: Also, any individual seeking to obtain has this material endorsement must complete the respect of yod See training prior to taking has this material

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Phil Lewis: knowledge test? So, who’s required?

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Alex Ganjizadeh: And so, it so this is a good call out on this bill, so I wanted to come back to this because the entry level operated part, and that garnered a lot of conversation, especially earlier this year as a ELDT team mandate rolled in, because

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Alex Ganjizadeh: if we have a driver who held that either a class A, or a class B CDL. Before, and that license had lapsed that they would have to come back and take

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Alex Ganjizadeh: the ELDT as well. there was. There was like a little timeframe, and we’re going to share some material at the end of the Webinar today as well. and

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Alex Ganjizadeh: the driver had a Class B CDL previously, and it was our first time obtaining a passenger endorsement, they would have to go through the ELDT course, work for the passenger endorsement as well. So, I’m glad that you talk through that, and want to make sure. We point out that there were some intricacies that are tied in behind that. That you know. Introduce a little bit of confusion early in the year, and I know as years progress as a year. Progress. We, you know, cleared

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Alex Ganjizadeh: those up. But there’s one to point that out

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Phil Lewis: absolutely. Absolutely.

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Phil Lewis: Thanks for pointing that out.

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Phil Lewis: so, what is the ELDT theory?

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Phil Lewis: It requires you to a standard curriculum in 5 areas of

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Phil Lewis: instruction. So, we got our basic operation. We have our standard operating procedures.

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Phil Lewis: We have our advanced operating practices, vehicle systems and reporting malfunctions and finally non-driving activities.

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Phil Lewis: So

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Phil Lewis: we’re going to share some resources here.

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Phil Lewis: what I’m going to do. I’m going to transition inside our portal and I’m going to create.

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Phil Lewis: I’m going to create an ELDT assignment for you guys live

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Phil Lewis: for a couple of things one to drive this home here. I want to show you guys how our ELDT templates have these 5 areas woven throughout them.

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Phil Lewis: also.

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Phil Lewis: for it, for any for any admin is out here watching to also show the ease of use in creating these assignments, creating these templates, especially in regards to in comparison to how it is to create a so no, just a normal assignment versus creating these templates, which is very easy to use, very easy to set up.

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Phil Lewis: and things of that nature. So

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Phil Lewis: what I’m going to do now, going to transition inside our portal. So let me go ahead and

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Phil Lewis: share my screen.

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Alex Ganjizadeh: This was interesting, as you queue up your screen for us.

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Alex Ganjizadeh: Yeah.

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Alex Ganjizadeh: because FMCSA Didn’t: necessarily

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Alex Ganjizadeh: and introduce that they were really vague is the word that I’m looking for on what really has to be satisfied, and they introduce these 5

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Alex Ganjizadeh: areas. But didn’t really tell us about any specifics on the amount of time that we need to spend on those. And so that was really the intricate part of

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Alex Ganjizadeh: creating and assigning these templates, and I love how our team was able to create these templates and stream on it to where you’re not having to do the guess work

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Alex Ganjizadeh: having to look through I a lot of training material and training videos to try to check the list. And hey, what’s going to satisfy each one of these criteria, and really really make that easy for you. And relieved us

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Phil Lewis: absolutely all right. So

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Phil Lewis: what I’m going to do, I’m going to create a sample ELDT Class B:

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Phil Lewis: We’re going to roll with the class B this morning, and I’m going to create this for my Buddy Hendricks Adams here. So, I’m going to go over to our assignments.

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Phil Lewis: I go to new assignment.

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Phil Lewis: So

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Phil Lewis: all of our ELDT templates

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Phil Lewis: you can find right here underneath selectable templates.

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Phil Lewis: We have all of them, we have our H. We have our S endorsement, our P endorsement, our class, B and our class A

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Phil Lewis: all sitting right here.

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Phil Lewis: But for before I do that, we see here that we have, we have several things to fill in and fill out here.

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Phil Lewis: But the moment that we select

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Phil Lewis: any of these templates, any of these you need to see any of these templates any time we select one of these.

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Phil Lewis: We have some things automatically.

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Phil Lewis: automatically get filled in, right? So, the name of the course is automatically here.

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Phil Lewis: It’s always good practice to put the name of the driver that you’re having

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Phil Lewis: complete this assignment.

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Phil Lewis: So

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Phil Lewis: putting us on Hendricks atoms Go ahead. Put that in there.

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Phil Lewis: Our assignment type is already filled in. We don’t have to worry about this. It’s an assignment and resource meaning. This is going to show up in Henry Adams classroom as an assignment to complete, and once he completes it.

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Phil Lewis: it’s going to fall inside of this resource folder feature, reference

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Phil Lewis: our date range here. This is more arbitrary.

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Phil Lewis: especially for this example here. So I’m going to give Hendricks, let’s say, a month

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Phil Lewis: so complete this.

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Phil Lewis: So

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Phil Lewis: let me see, like, so all right, and we see our passing great here.

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Phil Lewis: Our passive scale was set at 100% before I selected this template.

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Phil Lewis: This is

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Phil Lewis: this is set up like this because 80% is the minimum needed to advance.

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Phil Lewis: So, all of our ELDT templates

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Phil Lewis: the passing grade is automatically set at what you guys already need.

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Phil Lewis: So, each state of it, each state of creating an assignment. We want to make sure we hit next. They let the system know that we’re ready for the next parts.

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Phil Lewis: This is typically the most work in terms of creating assignments.

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Phil Lewis: but

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Phil Lewis: due to us using the templates that we’re using; we don’t have to do anything in Part 2. This is already done, and if you notice

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Phil Lewis: you notice how these assignments are categorized, we have our basic and operation right here. We have our safe operating procedures. Right here.

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Phil Lewis: We have our advanced operating practices. Here.

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Phil Lewis: We have our 9 driving activities here.

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Phil Lewis: and finally, we have our vehicle systems and reporting malfunctions.

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Phil Lewis: We have all 5,

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Phil Lewis: all 5

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Phil Lewis: of those instruction areas sitting right here already.

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Phil Lewis: And you guys don’t have to do anything

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Phil Lewis: in this section.

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Phil Lewis: except for hitting X. Because all these assignments that are needed for this class ELDT Assignment. They’re already here.

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Phil Lewis: They’re already here.

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Phil Lewis: So

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Phil Lewis: all we have to do is sit next.

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Phil Lewis: Remember, we want to put

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Phil Lewis: Henry Adams on his assignment. So, I want to go in.

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Phil Lewis: Cool, my man. He, and tricks up here. Add him on over here.

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Phil Lewis: This let us know down here that he’s been added to this assignment.

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Phil Lewis: Once we got our participant for this assignment, we want to make sure we hit next.

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Phil Lewis: Currently, this assignment is set up

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Phil Lewis: to notify Hendricks the moment this assignment hits this classroom.

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Phil Lewis: This is also notified him when he’s 7 days away from

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Phil Lewis: the due dates of this assignment.

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Phil Lewis: He’ll also get a notification the day that this sign it becomes overdue.

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Phil Lewis: You also have the ability to select notifications for administrators. If you want to

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Phil Lewis: track these assignments in regard to knowing when your drivers are complete in these assignments.

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Phil Lewis: or knowing your drivers or overdue

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Phil Lewis: with these assignments.

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Phil Lewis: So basically, when you’re creating our ELDT assignments, the only thing that you really need to know is, who do you want to take this assignment?

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Phil Lewis: Your date range? How many, how much time you want to give your drivers

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Phil Lewis: part? 3? You literally go in here, and you select your driver

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Phil Lewis: that you want to take this

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Phil Lewis: and part 4 is in notifications.

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Phil Lewis: How do you want your driver to be notified about this assignment.

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Phil Lewis: Do you want him to know the moment this time he’s this classroom? Do you want another notification to be sent out 7 days prior to the end

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Phil Lewis: 7 days prior to the prior to the due date?

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Phil Lewis: Or do you also want them to get a notification

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Phil Lewis: the moment. This assignment is also overdue.

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Phil Lewis: That’s the only thing that you guys need to know about the

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Phil Lewis: you don’t have to worry about any of these videos. They’re already there, and that is the biggest that’s the biggest piece of creating Any assignment is trying to find the videos that you want for

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Phil Lewis: that you want for this assignment.

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Phil Lewis: Remember, we hit next after each stage of creating an assignment.

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Phil Lewis: I want to always make sure this make assignment. Button is down here at the bottom

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Phil Lewis: The moment we hit this.

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Phil Lewis: See this, SIM. It’s published. That assignment is now live in. This assignment is going to show up inside Hendricks Adams classroom.

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Phil Lewis: I could demonstrate this before I get off this portal.

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Alex Ganjizadeh: Phil, if you would have once you show that to us in the classroom, or since you’re back over here because Tracy had a question. Can you go back to that assignment for us?

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Alex Ganjizadeh: So Tracy was asking about

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Alex Ganjizadeh: go into the package at the very first step I’m assuming traces. What you’re talking about. So go yeah, go ahead, and hit that edit button over here. So, when Phil first started this he did select off the dropdown over here. He selected the class B Template in that stage. Now, if you

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Alex Ganjizadeh: choose to change the name of the course. you can. It’s a present to ELDT Class B for Identifier. But at the very first stage your correct Tracy, you’ll select under the selectable templates. You’re going to select Class B for Class B. If that’s what you were wanting to do.

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Phil Lewis: That is, that is correct. That is correct.

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Phil Lewis: We have templates for a class, a class B, or has a hazardous endorsement or passenger endorsement, and as well as our school bus endorsement

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Alex Ganjizadeh: clarified on that one. So, once you select the template, it’s going to pull the content in the second stage. So, you actually don’t need to select it. It’s already been selected. Once you choose that template, it populates for you as content in that area. So you actually don’t need to go back and

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Phil Lewis: search through the catalog on this stage. It’s already pretty populated for you absolutely all the videos already there, and like, I said, for the most part, when you’re creating a creating an assignment, this is the most this, this part of going to be the most time you spend and creating an assignment is trying to find videos that you want

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Phil Lewis: for your assignment.

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Alex Ganjizadeh: The Templates, right? It’s once you have that template. and you select the template. It adds it into the content. so, if you go back through and add some more content, it just adds

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Alex Ganjizadeh: to the content from the template that it added, plus anything else. So yeah, you don’t need to go back in there and add content again if you select it from the template. Whatever is part of that template, it pulls it in there. So not only do we have the ELDT Templates that we have. But all of our clients actually can go there. You can create your own templates as well. So, if you have a new hire orientation, or you do train every month you can create templates for those as well. So, you don’t have to keep going through and search through content at time after

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at the time.

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Phil Lewis: and you can create your own sample by going underneath assignment.

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Phil Lewis: clicking templates. And right here you can create your new template right here.

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Phil Lewis: but I wanted to just briefly show. Just demonstrate, Make sure that

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Phil Lewis: that kind of show you guys the process of making sure you’re going through going back to your drivers, and making sure that these assignments are showing up in their classrooms.

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Phil Lewis: because personally, I have some. I have some clients that they have created ELDT Assignments in

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Phil Lewis: for some reason may show up in draft status. So

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Phil Lewis: when a draft, when an assignment is showing up in trash, that is, the system is letting us know that there’s

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Phil Lewis: at least the system is thinking that there is something missing

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Phil Lewis: and

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Phil Lewis: an assignment and draft status is basically the systems way of putting that assignment in holding pattern

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Phil Lewis: Thus that driver will not be able to see that assignment. So

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Phil Lewis: each time you go out and you assign these. You want to go inside the classroom inside your driver’s profile go inside their assignments and make sure these assignments are showing up in here.

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Phil Lewis: So, at the that.

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Phil Lewis: I believe that’s

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Phil Lewis: That’s going to be the extent of my demonstration Here it’s creating the it’s on you guys.

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Phil Lewis: So, you guys, know how we have we’ve involved in these 5 areas of instruction inside of our ELDT templates.

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Phil Lewis: and I believe, from here

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Phil Lewis: we’re going to transition over to a Krystal to See what we’ve learned this year

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Alex Ganjizadeh: Absolutely. And, Phil, thanks for going through that. And we, you know, what the things that we recommend for all our clients is. use the templates for ELDT. It makes things

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Alex Ganjizadeh: a lot easier for you. There is no need to modify anything on those templates. So just leverage those save time on yourself. And whenever you do an assignment. If you have a driver that is,

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Alex Ganjizadeh: that needs ELDT Class B. P. Endorsement and s endorsement. Create those in separate assignments and makes it a lot easier for you to track on reporting. So Krystal is going to talk about what we’ve learned this year, but she’s also going to have a little surprise, and talk a little bit about reporting for us too. So, I’m super excited about what Krystal has in store for us. Thank you, Phil, and at Krystal the floor is all yours.

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Krystal Akins: Excellent! So, everyone.

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Krystal Akins: It’s always a wonderful idea to go back and say, what have we learned this year? Now? The year is almost ending, and what we’ve learned primary is we do not want any DMV stressors. We don’t want any of our drivers getting to the DMV. And they’re unable to test or unable to schedule a test due to not having their information being able to be pulled for them. So, what I want to highlight for everyone is. Let’s have a meeting.

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Krystal Akins: and I want that to be primary in your thought process.

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Krystal Akins: If they let you know. Hey? I’m done with my class B or my class B. P. And S. Endorsement. Then go ahead and tell them, hey, come in, let’s sit down together, and let’s first begin with checking the records inside of Infinit-I. You can do this part without the driver or right before the meeting happens.

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Krystal Akins: I want you to look at their first name. Last name, if it’s a nickname, please update it accordingly. We don’t want to have a pat inside as a first name when their first name is really Patrick

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Krystal Akins: Check. The last name is the spelling correct? Then I want you to go over the date of birth, if you can, to check for the accuracy of their birth month, their birth, date in their birth year.

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Krystal Akins: Once you leave the user profile, you’ll go over to the license section and check that license number for accuracy.

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Krystal Akins: having that meeting to review their first name, date of birth, and license is primary for us, and what we’ve learned this year to help with smoothing things over at the DMV.

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Krystal Akins: The second point here is, if your records in Infinit-I require any correction, please let your CSR know you can do that by emailing your CSR.

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Krystal Akins: Or giving your CSR. A call. Let them know that you’ve updated Pat to Patrick or let them know that you’ve changed that license number from 1, 2, 3, 4, CD. To 2, 3, 4, 5, a B.

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Krystal Akins: Doing that will allow for a manual update from our production team. Allowing for the FMCSA. To have the correct record on file that will make sure that it’s smooth and easy sailing when they get there.

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Alex Ganjizadeh: and that’s a that’s a great call at on your end to Krystal. Because,

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Alex Ganjizadeh: there are 2 different things that happen within our platform. So, we

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Alex Ganjizadeh: make things a lot easier for you, because not only that we have the ELDT templates set up ready to go for you. But we also transmit data if you wish. And so, once an assignment is completed, our platform automatically transmits that data to FMCSA, and that happens at the top of every fifth minute. So, the top hour and so that transmission happens automatically.

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Alex Ganjizadeh: there. There are 2 different scenarios that happen frequently this year one has been missing data, and the other has been in accurate data. When there’s missing data that information every gets sent, because, hey, the license number is missing or date of birth is missing, so that just kind of stays in the queue waiting for that information to update, and it for it to send.

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Alex Ganjizadeh: But if

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Alex Ganjizadeh: inaccurate information was transmitted to FMCSA, there is that for checks and balances sake, there’s a manual process that we have to log into the training provider registry and correct that. So if you, if you update any information after the data has been transmitted, but would have to do that manually. And so, we would appreciate that. Heads up that, hey? This this information was changed. So we can log in and manually change that because we don’t have any alerts that tells us, hey, a date of birth for this particular user

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Alex Ganjizadeh: CDL. And what’s changed in the platform so definitely give us a call. Send us an email. So we know to manually log in and make that change happen 150.

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Krystal Akins: That is a good point. Thank you, Alex. It’s amazing to know, and I hope all of you when you hear that you here Infinit-I has your back right. So, if you do add information, and it’s getting updated on the top of the hour. That’s an amazing thing to know. That was in a couple of hours, or within that hour, that you can go and check that

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Krystal Akins: transmission, and the transmission will be complete for your driver. That will allow for that smooth process that we begin talking about from what we’ve learned this year. So again, yes, Infinit-I has your back. We want to make sure that that record gets updated, reach out to your CSR. Via email or on the telephone. Thank you. for highlighting that for us, Alex. It’s important.

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Krystal Akins: The last thing that I want us to look at on this slide is

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Krystal Akins: checking the records for both theory and behind the wheel. Now there are a lot of times when the driver is already marching down to the DMV. And they know that they are complete and have everything finished inside of the site. But you didn’t go ahead and have that meeting. So, they are already gone, and now they’re calling you because

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Krystal Akins: they’re ready to set up their test. But then we find out when they get there. And we want you guys to give us a call. Is that

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Krystal Akins: that behind the wheel is not on that transmission record, and so we can do a couple of things to show it visually. But we would love to see both the theory and the behind the wheel portion on the transmission record to help that driver ahead of time. So

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Krystal Akins: each license, type and endorsement that means that Class B that P. Endorsement in that s endorsement requires the respective theory, and behind the will training. If anything is missing that could delay what’s going on at the DMV. Stopping them from being able to proceed. So, can we go over to the next slide?

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Krystal Akins: Whoo! Resources? So not only do we have your back. You have us all of us as a team. The primary person that we want you to reach out to if you could, and are able to, is your CSR. We love, love, to help, to give to answer questions, and we want you to be supported through us. So

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Krystal Akins: email us give us a call. We are at your resource. We are here for you, so please feel free to reach out at any point. The second is your local DMV. Where your driver will be going to 150

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Krystal Akins: get their test set up, or to get any additional information. From now on all DMVs are different across the State across the nation. So Ask them. Get specific and help your driver through that process if you can, and again reach out to us. If there’s anything that we can do.

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Krystal Akins: The third point. Here is the ELDT records that we have inside of Infinit-I. We have 2 of them that you can look at before having that Sit down meeting with your driver. That will allow for help, and I will show you visually what that looks like inside of the site, and I also have a slide here in in the coming up Section the fourth point.

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Krystal Akins: If this the FMCSA. Now, of course, we want to run and look at everything that they have there for us for ELDT, because they have the requirements for us.

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Krystal Akins: but we have a slide here that also has the link, as you see here in on the upcoming slides with an additional QR code. If you would like to download this to help with the minimum curriculum requirements, because I know everything can get a little out of sorts, but as feel showed us, everything is already set up inside of the system with the templates already pre-made, with all of the systems that we need for the theory to be completed.

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Krystal Akins: The fifth section of our resource is checking your records with the FMCSA. Now

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Krystal Akins: the TPR. For checking the record can also be given over to your driver. You can look at this with them, and that way. You’ll know what’s been transmitted, and I’ll also show you one of our reports. We also help with that to show you, if it’s been submitted or not, do you have any points here, Alex, or would you like to?

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Krystal Akins: We can go over to the next

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Alex Ganjizadeh: we can. We can go over to next, and Tracy has a good question, and you know what? Keep asking questions. We love questions, and we’d love to answer them for you. So, we’re going to go with the next couple of slides, and I’m going to circle back for this on this with you, Tracy, and we’ll. We’ll talk about it but keep asking questions. Everyone absolutely don’t hesitate, and there are a lot of professionals here on the Webinar with us, and we’re going to learn from each other as well.

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Alex Ganjizadeh: So here we let’s go to the next slide, so we can look at the reporting.

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Krystal Akins: Yes, okay, here we are. Now we all love reports. I’m sure every single person on this Webinar will hear this later the playback. We love them now, the ELDT exception in the ELDT detail report.

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Krystal Akins: These will help us immensely. The reason why is, if we look down at that very first picture over to the left. This is our exception report, and it allows us to see, especially when you set up a new driver such as Hendricks and you’re putting on that training. You may want to know that their date of birth, or their license number, or the State anything that’s missing out of that profile is not showing. So that very first picture there is showing all that red one.

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Krystal Akins: because we have a bunch of members there that Don’t have their date of birth a license name.

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Krystal Akins: They don’t have the state on there, and all that. But if you look towards the middle, I know it’s kind of small there, but there’s a highlight straight across. That person has all the information that they needed to have their information transmitted to the FMCSA, so I would, as an administrator, look at this report first, especially if I hear my driver say they’re done okay. And that happens probably right before that meeting. When I have my person come in and sit with me

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Krystal Akins: to know. Bring your license in so we can get that at it

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Krystal Akins: in the middle. We do have that ELDT Report, and it’s showing with no information, and I’ll show that visually on the site as well.

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Krystal Akins: But this report will show you that submission, or if it’s complete with missing data, and what that will look like is over on that last picture there towards the right, where it’s showing the status so it’ll show that ELDT course you may see Class B, you may see

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Krystal Akins: endorsement or s endorsement, and if you have that status where it’s showing complete with missing data, then refer to the picture there towards the very left of on the screen where they’re missing some type of information that’s keeping it from going through. And that’s what Alex was talking about just a moment ago. We want to make sure we have all of that information to be able to send it over

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Krystal Akins: easy, peasy and smooth. Now, if it’s submitted, you can see in that same picture where it’s showing complete with missing data at the top towards the bottom, that that Ld. T course has submitted, and everything’s done, and it’s not highlighted with anything missing. And that’s what we want to see. So let me go ahead, and

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Krystal Akins: I’m going to show my screen, because I want you guys to be able to see this

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Alex Ganjizadeh: and Krystal as you

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Alex Ganjizadeh: launch that for us to review that this. These reports are really good

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Alex Ganjizadeh: resource for everyone before you send someone to the DMV. So, what I, as we talk about the things that we’ve learned this year. one of the things that we learned is that there is nothing like an upset

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Alex Ganjizadeh: and displease driver that completed all the course work, and then they go to the DMV.

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Alex Ganjizadeh: To finalize everything and set up their test and the DMV slide. You have missing stuff, and

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Alex Ganjizadeh: it’s not. It’s not fun making an appointment with the DMV. And go in there, because if you have an appointment at 1030, and chances are you must be really fortunate to, be able to walk up and get your and get your things done at 1030, anyway. So, there’s a little bit of a wait when you go in and then just to find out that you walked out that section of the day.

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Alex Ganjizadeh: and

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Alex Ganjizadeh: you don’t have your information there, and it, it is frustrating for, our drivers. It’s frustrating for you, because now you’re trying to scramble and find answers for them and take care of things for them. So, using this report, coupled with the TPR check side on the trainer, Provider registry to check and make sure all the information was transmitted, and in and double check, and have your checklist, and at the end we’ll have the resources, and we’ll

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Alex Ganjizadeh: we’ll show you what all needs to be transmitted be able to have that and know that you’re sending your driver to the DMV with confidence that all the information is there. It’s super important. We want to arm that you with that information, because at the end of the day if you’re if your drivers are happy and you’re happy, we’re happy. So, whatever it takes to take care of you. We’re here for you.

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Krystal Akins: Alex. I love that. I really do. I will, and I hope everyone feels that we feel that way as a team. We absolutely love you guys, and we want to do anything and everything that we can to make sure that the DMV process is smooth, especially with the ELDT process, because it can be very challenging.

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Krystal Akins: and it’s still brand new. Okay, it’s only 10 months or so old. It’s not very old from February seventh. So now that we’re on our screen here, I wanted this to be able to be a clear view, and not just from that smaller frame that we had

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Krystal Akins: on this report. As you see up top, it’s the user ELDT exception report.

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Krystal Akins: So, I come to my report.

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Krystal Akins: I have the ELDT user exception here.

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Krystal Akins: I can even filter this report down by saying, I want a specific first name, last name the role of this person, and whether this person is active or inactive, so I just pulled everything and everyone inside of the site. I can even use this part to scroll over and continue to see what group? How many for the expiration, date.

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Krystal Akins: and all that good stuff, as you see from the picture before? And here all this red. So, if I happen to have Hendricks on my list. Then I would look down and make sure. If Hendricks is here. What is he missing? Is it just a state of birth. Is it the license name? And here you’ll see it’s the commercial driver’s license with state.

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Krystal Akins: So, you want to make sure that you’re choosing that license, because you may say I have that person’s license in, and here’s Hendricks here.

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Krystal Akins: and it could rarely be in. But it will maybe be just their CDL, and not the commercial driver’s license with state. So please, once again, if you do have an issue with, I have a license, and but I don’t see it on the report. Reach out to your CSR. And we will be able to review the information and help you there.

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Krystal Akins: The other report is the ELDT detail, and with this report it was showing with that blank. And so, I want to show you, because inside of this system 100.

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Krystal Akins: We have not transmitted anything from this system for a user, but this is what you will have. The status is here. It will be complete with missing information. And so, you want to update that information if it is missing, and allow the automatic transmission to go through, or you will correct that information and reach out to your CSR. So, it can be manually updated

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Krystal Akins: through the check site for the FMCSA.

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Krystal Akins: I’m going to go ahead and switch my screen back. And If you guys have any questions about these reports, what’s on them and what they look like, please feel free to continue to write those in the chat so we can look at those and get those answer.

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Krystal Akins: Oh, now this is the information for great reference now it’s still talked about before we already have those sections that we need it for the class. B. But this is a good reference point to let us know for the class B for this slide that this is the behind the wheel that would be needed there on the bottom.

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Krystal Akins: And the theory instruction, of course, is taken care of by us. So, All you need to do is utilize those templates to put that class B inside of their assignments and allow them to take it, and they’re all set 101.

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Krystal Akins: I also want to highlight there’s that QR. Code that I was describing a little bit before, and I’m happy to have it, because if you want to take your phone out and go ahead and put it up to the screen that will allow for the download to your tablet or your phone.

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Krystal Akins: Now, the link is on the slide before the last 2, so you can have this to type in on your computer, or when you get the playback, you can just have it and select it there. And this is a great resource to have to see what is needed for the behind the will portion as well as theory.

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Alex Ganjizadeh: and also, early or 2 that Tracy had asked the 48 h limit

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Alex Ganjizadeh: of transmitting the information. so, there is a time limit

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Alex Ganjizadeh: from the conclusion of the theory training.

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Alex Ganjizadeh: and for it to be transmitted to FMCSA And

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Alex Ganjizadeh: that that’s for the 48 business hours. So, it doesn’t count as the weekend. So, if it gets complete on a Friday that the timer doesn’t run out before Monday Hits but also that’s why we’re so excited to have

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Alex Ganjizadeh: automatic reporting to FMCSA: so, if you choose to have us transmit that information, we do it automatically, and we send that to FMCSA: so you don’t have to worry about that timer it’s one of those other pain points that we really want to relieve for you

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Alex Ganjizadeh: have sitting there Friday at 3 o’clock, and somebody said, you know you have the bus routes. You have everything else that’s going on out there, and you’re wrapping up your day. You’re coming back 5, 5, 30, and you go. Oh, my gosh! Like somebody completed this training on Wednesday, and I need to log in here and get this transmitted. We want to take all that off your plate. I want to transmit that to you. So, we’re super glad to do that, and let us take that off the plate for you, so you don’t even have to worry about it.

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Alex Ganjizadeh: and make your make your workday a little bit easier where we?

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Krystal Akins: That is exactly how I was filling Tracy, she said Amen, Alex. So, thank you for putting that out there, because that’s right. That’s the type of support that we want to give off the platform is to make sure you do not have those worries into streamline, the ELDT process, including when your driver is all done and just making sure that it goes through automatically. So, I’m glad that you wrote that comment. That is amazing. This is the very next slide after the Class B, and this is also a great resource to have that’s inside of that TPR

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Krystal Akins: link that we had on the previous one. And you can have this and put this on your phone or computer, a tablet. But this is for the passenger endorsement, there to the left, and then the S endorsement over to the right. You need that theory instruction, which, of course, we have inside the template for you and your driver. They will complete that, and then they will have the behind the will portion which houses the range in public road. And so that’s just showing those necessities there on the bottom, and you can have that there for reference as well.

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Alex Ganjizadeh: And one of the things that we’ve learned this year is

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Alex Ganjizadeh: earlier. You reference that every DMV is different within the States, and then across the United States. So, one of the things that we’ve learned is when we have a driver go into one DMV. And they said, oh, hey, you’re missing behind the wheel, for, behind the wheel, for passenger endorsement. And so, they need to go back and say, hey, I’m missing behind the wheel for past your endorsement, we to get that completed, and we had other CDL where drivers would go, and they were missing, you know, behind the wheel for essence, or

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Alex Ganjizadeh: and they would just give them a false for the entire that you’re missing your data from S endorsement, and they would send them back. So. So now they’re panicking and going. Wait a minute. I completed my theory portion. I did this, and so they’re trying to troubleshoot and find out. Okay, so what’s missing from the theory? Is there a course that is missing off a theory that they’re saying, is there? What’s missing behind the wheel? Or you know, range of pop like what’s missing over there. So, all the DMVs are different, and they’re going to give you

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Alex Ganjizadeh: little less, a little bit more information that another DMV. And this is why I love this resource. So now you can be certain and check and go. Okay. So, I know for sure this is what they need. And on the next slide Krystal is going to show us how to check for those records and make sure everything was submitted. And if you can just couple that with our report and this resource from FMCSA, it’s going to make your life so much easier.

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Krystal Akins: We like easy, Alex, both on both departments, to make sure that a client success can support everyone in a great standing, because of course. What we’ve learned this year is again. The DMV. Of course, wants to help everyone as well, but if they don’t have what they need as far as information. All they can do is send that person back, and have a lot of question marks over their mindset, or about what’s happening.

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Krystal Akins: so, instead of having them have that we don’t want any worries, any problems at the DMV. We do have to check your record, link. It’s on the slides for our resources, and you can also get that from your CSR. If you just need the link, we can send it right over to you. Share this link

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Krystal Akins: with your driver, especially in that review meeting. Allow them to put in their information by using this check your record through the FMCSA. It will allow them to visually see that that record is complete and has they’re behind the wheel and their online section already transmitted.

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Krystal Akins: And you can see it for yourself, and they can see it for their so themselves. I apologize there now. In what city did your theory come? Training

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Krystal Akins: my CLD. And well, when it is completed, always check. It was conducted online. I know that we may think if I live in this city, then in that city, I’m going to select where I took my theory training, but that is not what we would like you to select. Please select. It was conducted online. Select that, and then you’ll be able to visually see 150.

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Krystal Akins: The transmission of that record for your driver.

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Alex Ganjizadeh: and we can go

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Alex Ganjizadeh: that as we had

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Alex Ganjizadeh: talked earlier today. I know there was a question that came in about a timeline on how long that information stays valid. So, there is a time limit in the resource that we have a 6-month time limit from the time that the training starts until the conclusion. So certainly, check with the FMCSA some material with your DMV on those restrictions. because it can be different from jurisdiction. So, you already know that state

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Alex Ganjizadeh: state by state. Thinks he’d be a little bit different, can be a little bit stricter.

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Alex Ganjizadeh: or a little bit or right to the FMCSA’s got odds, so I certainly double check with those and use. The resources are there, and I don’t see any more questions coming in in the chat. So, I’m going to go ahead and get a poll question and get that roll in for you as well. So please answer that poll question for us. we absolutely love to be a part of your experience with ELDT: it’s not easy

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Alex Ganjizadeh: hiring drivers. Right now. Retention is important, and we recognize that the easier it is that we make the ELDT process for you and for your drivers and for the new hires the easier it is that we make that training process for you. the more likely it is that you can retain them. So, part of retention and staffing is always making things easier and keeping them happy. So, whatever we can do to keep them happy for you.

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Alex Ganjizadeh: we’re here for that. So, reach out to your client success Representative Phil and Krystal. They’re glad to help you out as well. They have a lot of experience in transportation and school transportation. so we’d love to be a resource for you. It was our pleasure to hold this Webinar for you today. Thank you for joining us, and we look forward to connecting with you in the very near future. stay safe out there, happy holidays. And

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Alex Ganjizadeh: we absolutely love to connect with you at later point. And you know what I don’t we can

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Alex Ganjizadeh: We can send that link to you as well. I’ll get with your client success. Representative Adam. We’ll get that out for you. So thank you for your time, and we hope to connect with you in the very near your future have a good one, Everybody.