Webinar Replay #45: Post-Accident Procedures – Dos & Don’ts

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Mark Rhea: Good afternoon

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Mark Rhea: and welcome to the Infinit-I Workforce Solutions, fast, forward, expert, roundtable. My name is Mark Rhea, and I’ll be hosting today’s events that’s pre recorded today. May 20, fifth, 2,023. We are rapidly approaching Memorial Day Weekend.

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Mark Rhea: So I want to take a quick moment to acknowledge and salute all of our veterans. Thank you for all your services.

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Mark Rhea: I’m a proud army veteran myself, and I want to just extend that to everyone before we get into the topic of today, which is at the scene of an accident.

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Mark Rhea: what to do and what not to do.

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Mark Rhea: I also want to acknowledge that this weekend can be a very dangerous weekend on our highways. There’s a lot of schools out. Springtime is is honest construction. Zones are very active

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Mark Rhea: Which obviously allows peaking for distractions and impaired drivers, and not only for our commercial vehicles, but for the

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Mark Rhea: the driving community that’s out there. So today’s topic is very relevant.

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Mark Rhea: And I wanted to make sure everyone that is an existing client, that there is content that’s available that can go out this afternoon or tomorrow. What to do at the scene of an accident?

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Mark Rhea: if you’re a prospect.

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Mark Rhea: there will be an offer for a free demonstration at the end of today’s recording, where you can sign up for a demonstration.

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Mark Rhea: and if you sign up for that, you can get content out to your drivers this afternoon what to do at the scene of an accident. I’ve seen many accidents that were

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Mark Rhea: very minor, no fault, accidents that turned into major verdicts because of

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Mark Rhea: Some of the things that are done at the scene of an accent that we will cover in the presentation subject matter expert today will be Mr. Keith long. If you’re joining us, please fire up your chat. Tell us who you are. Tell us where you’re calling in from feel free to add questions, comments as we go through today, we will answer those at the end of today’s record pro program. So

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Mark Rhea: all that being said, memorial Day is here on us.

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Mark Rhea: Accidents will be out there. What to do at the scene of an accident is a very important component of a safety program. and we will go into the presentation. Now.

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good afternoon and welcome to the Infinit-I Webinar Series. Today we have a fantastic topic and guest speaker.

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Our topic for the day is at the scene. Post accident procedures what to do. what not to do we’ve got joining us, Mr. Keith long the transportation nerd a subject matter expert that’s going to give us some insight on

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his experiences, and how we can communicate what to do at the scene with our drivers, as well as what to do at the scene behind the scenes as an administrative staff.

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I want to make sure that we can cover a couple of real important facts is the majority of the car. Commercial truck accidents are the critical reason belongs to the car, not the truck.

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The unfortunate is the ability to defend and present that in a format that a defense attorney can can defend the case, and it’s very frustrating, was clearly a non- preventable. But you’re unable to make those

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determinations, and some of the things that are done immediately at the Scene Post Acts and procedures can certainly help with defending that lawsuit. So

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with that anything else. Keith, thank you for joining us today. Yep, yep, absolutely glad to be here and super excited about about this topic. So there’s there’s there’s a lot here to you on

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fantastic. Why don’t you want you just kick it off and tell us about what are some of our audience can do and not do. Immediately. Post-active.

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great, great! Well, and you know, you really hit it on the head there, right according to the Ata. So they did a study the end of 2,021, or concluded a study, and found that 80% of accidents involving commercial motor vehicle and cars. The cause of the accident can be attributed to the driver of the car or the passenger vehicle rather than the

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truck driver. Right? So 80. And that’s that’s why. Here, you know, we can say that a majority of these cases are defensible, right? And if you’re not

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defending yourself on these cases, you’re you’re wasting time, and you’re leaving yourself out there. But, as you said, it is critical. What you do in those moments after the accident. Right?

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we’re really in. And I, you know, we’ve probably heard the term quite a bit. But we’re in the age of nuclear verdict when it comes to truck transportation right? These are those high

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awarded cases, high jury awarded cases that may surpass what may be reasonable or rational for the accident itself.

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So. and you probably see it all the time you’re in any major city. Right? You. You take a trip down the inner State. And you see the big signs right? Right? I’ll get you millions. My last case I made 10 million, or or you know you name it. They’re going to promise big numbers and for

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you know any any lawyer they’re going out after these cases, and that the goal is right. If you don’t have your facts straight. If you didn’t do your due diligence, you know, after that accident, then there’s opportunity there for

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well, as to pull it, the heart strings of of the jury right? Or turn this into a sympathy case rather than a fax. What? What? What actually happened? they they play on the idea of

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big, bad truck drivers. And that’s, you know, when we talk about this 80% statistic, that’s just not it right? And those facts post accident. They get a little more hard to focus and hard to find as the crash or as the case. ages, is that correct.

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right? Right? Absolutely the the the farther we get away from it a lot of that information is disappearing right? There’s, you know, we talk about super important things, and we’ll we’ll we’ll mention this here in a little bit. But the Ecm on a truck, right? That electronic control module that tells the entire story of what’s going on with that vehicle. If we’re not getting that information right away, it may very well be gone

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when you go to look for it months down the road, or, you know, with with the way cases can go now, even years down the road. Right?

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Yes, then I’ll just you know the the. The reality of these nuclear verdict is real. I I’ve certainly been involved in some, and they are alive and well, right? Right? And it’s it’s, you know, it’s one or 2 missing things that that create that opportunity.

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for, you know, an attorney to hold on to right. And really. I mean sway the jury and and and just a little bit right? so we’ll talk about some of those things here. So

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really. how do we prove what happened, and how do we prove that we were in the right? And and this all starts with one, you know, making sure we’re doing what we need to after the accident, but to making sure you have the right person representing you. when you’re out there, right? We’re not just going to get any lawyer. We’re going to get somebody that has experience in the industry that’s been in and around it, and might as well be their specialty right? A truck transportation lawyer.

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are you using Dashcs? You should be, especially in this day and age. at least an external camera. But if if you’re using internal cameras. This also tell the story of, you know, for saying our driver was in the right. Then we’ve got that visual that shows our driver was hands at 10 into not distracted, you know, maintaining our lane where we needed to be when we needed to be there. Right?

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So at the scene. right. We want to be sure that we’re any witness statements. seek out and look for any public cameras. If you don’t have a dash camera or anything like that on your trucks a lot of times. You’ve got cameras in the area local businesses nearby gas stations. if your accident happened at an intersection. Right? You may have intersection cameras, and a lot of times what we’ve seen is even passerby’s might have a camera on their vehicle

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right? That are that are willing to submit that. there is also a public cameras in at intersections, and it like polls or everywhere, aren’t they? Yeah, absolutely. Absolutely.

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Now, on the witnesses. I know I’ve had this happen where you had a statement. and you get down the road and you begin to put the defense together, and you now you can’t find that right?

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Right? Yep, absolutely it. So it pays one to get that whip witness statement, but to to keep up with them and keep track with them right? Right? make sure you’ve got a foundation of contact with them, especially if if it’s a key witness, right? Somebody that was really there when it happened. It’s it’s important that you don’t lose contact with them, because that may very well be the foundation of that case surviving.

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get with a good accident. Reconstruction subject matter expert right? Somebody that that is well versed in doing this because their goal and their their job is to take

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all the facts of the accident and put together a retelling of the event. Right? You don’t want to rely on just the accident description that we get from the police report. It pays to also have somebody look at it third party, and and and reconstruct it as well right. We also kind of get a play by play and an opportunity to to determine what was going on at the moment that the accident happened

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and again. always get that Ecm data right? Don’t. Don’t let that fall by the wayside. That should be one of the first things that you are doing right. If that trucks.

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you know, ending up, being towed away from the scene, or anything like that, you need to make sure you’ve got somebody on the receiving end of that, to get that Ec. On data that should be top and first priority. Aside from other things that might be going on at the scene.

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There’s a lot of things that as a driver. we need to be paying attention to right. There’s a lot of things directly after that accident those those first critical minutes after that accident that a driver should be paying attention to and be ready for.

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So at the scene of next to right. Let’s let’s let’s get in the mind of a driver in the accident. What happens? We’re naturally like anybody. We’re panicked right? You’re you’re you’re you’re racing, it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it’s it is flowing, that’s it. That’s it, exactly. And if somebody is not telling you what to do.

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what you should be doing so, First and foremost, I recommend having a checklist in that truck laminated checklist. That driver knows where to go to, whether that’s that’s pinned to the dash or attached to the visor right, something that that driver can follow step by step

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every single time. And and you should really have company training on it right. Don’t just rely on an accident happening to hope that they follow that standard operating procedure. Right?

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Practice makes perfect right. We we train for all kinds of things, and this should also be one of those things that you’re training for. So see here, in the event of an accident, right?

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Set the brakes turn on the four-way flashers, and, as the Cdl. Manual says, right secure the area right? And and so when we’re talking about securing a scene the way that a driver does that is.

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placing out those emergency triangles within the first 10 min, contacting and the authorities and making sure right or checking on other parties that is at the scene.

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If we’re not looking at, you know I I I think in general, it’s important one to note here, too. that we do reach out to the authorities for any accident. Right? It’s important that you do so unless it’s your driver, and and they hit a cement block and a parking lot, right? Or they did some sort of landscaping. We we’ll we’ll call it that. But if any other parties are involved, it’s important that we get.

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you know, the the police involved, or some sort of law enforcement motor vehicle enforcement division an official person who can be there to respond to the scene and take record of the scene.

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So you recommend actually asking the other party, are you? Do you need medical attention? And if that answers, yes. you 9, 1, 1 one but but but check on the other, the the the other party on on their health and well-being

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right? Right? And again, you know, this really does fall into the into the. I guess best way to put it right. We’re not going to intervene right? That’s that’s that’s not our job. We’re leaving that up to the professionals right? But it it is important to assess that scene and understand if it if there is anything critical.

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But regardless we should be getting official help on the way. Yes, we we should show sincerity and and compassion. But The other thing, I think, is important. We need to assume the other party.

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as their iphone on is recording. Everything is going on. So going to the window and uses some vulgar language and making accusations probably is not a good idea, right? Right? Absolutely. Professionalism is is key here, and it should always be. you know, at the first of mind in these situations. you know, it’s important to check on other parties, but you know I’ve I’ve

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or the driver and an axe and say it, you know, is anybody dead? But that’s probably not the response that we want to go to the window with. I. And I think that’s what you’re talking about. There. Mark is. You know how we assess the instant we’re not

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there to to offer aid or anything like that. We’re there to make sure that everybody is is okay, and that, you know. Yeah, you help is on the way we’re we’re not going to try that case on the side of the road. That’s right, that’s right.

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In general, you know, we always say do not admit fault right? And and the reason being there is because we have no clue. What what the other factors are in that accident you have no clue. What else was going on If your rear ended at an intersection, and the light was green in front of you, you might say you’re you’re impeding traffic, but

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you don’t know that driver behind. You could have been on their cell phone, they could have been speeding, they could be inebriated. There’s all kinds of factors that go into an accident. Right? So best thing to do is to stick to the facts and know where you were when when the accident happened.

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Right? we should be calling into our company the moment it happens. Right after we’ve contacted the authorities, we should be calling our company and letting them know we’ve been involved in an accident so that the company can start that that proper chain right? That proper order of operations to get what they need for the accident, And and to make sure that you’re doing what you need to at the scene as a driver.

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So You know, if anybody’s injured if anybody cited, or anything like that as a company, there’s things that we need to make sure happen. so that we’re covering ourselves in the event that this does have some legal ramifications.

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So you know we talk about. let’s say, post accident, drug and alcohol. That’s one of those critical factors that if you didn’t get that taken care of in the allotted amount of time.

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Right? That’s that’s the type of thing that then we we we go to court later on, and it’s a non-defense point. Right? You can say, well. was your driver inebriated? Was your driver this or that? We don’t know, because we don’t have this evidence here. So we leave the door open for suspicion. Right?

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If you don’t know the rules and regulations right to be understanding and knowing Csr. 383, right that that defines when and where, or in the event of an accident, what should be happening for

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post-acent drug and alcohol. If people were toed away from the scene, if people were injured at the scene. and and the windows in which those things need to be done. Now this this is a pretty long list. Let me just ask you a tough question. Is, is the

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is it trainable for a a motor car to be able to train their drivers on what to do at the same. It is trainable in.

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Yep, absolutely. It is right. There’s there’s because it, you know, like, like we said here, if I just threw this list at you, and you’d been involved in an accident, and you’d never looked at this except for your break the glass moment.

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right? And you’re gonna have a problem right? You’re you’re probably not going to follow through with everything that you need to, even though it’s right there on paper, we have to train to it. you know, if in an office building we train for things like emergencies and fires right? We have standard operating procedures that we follow that we’re required to train on. It should be the same for our drivers that we have out in the field.

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Yes, and and I’ve heard this over and over when when you get to the deposition stage. Nobody told me. Nobody told me to do any of these things, and that that’s a preventable that that needs to be correct, right? Right? Absolutely.

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absolutely. pictures pictures are a big one. Right. Make sure that you document get pictures that support and tell the story. Pictures should have.

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you know, trailer numbers tractor numbers in them. They should be far enough back that they tell us the story of the accident we get. We get a lot of these and I’ll show you a good good one here.

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a lot of these that look like this, you know. And and what does that tell you? Right. we we know that there’s damage disabling damage. But this doesn’t tell us

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any other part of the story, and and you get these all too often right it we’re not taking pictures so that we can send it to our claims, adjuster and and determine when I can get my car into the next shop. Right? We we want pictures that tell the story, because at the end of the day

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you may very well have a party that has no clue. What happened except for the facts that are set in front of them, the pictures and the story that’s been written out So

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more appropriate view, right? Looks like this. Right? We we can tell how close we were to to the curve or any other object we can see in the back of this picture that we’re just on the other side of an intersection.

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We get the license plate, we get the make of the vehicle we get what Lane position the vehicle is in. There’s a whole lot more to this story now. but another opportunity then would be to to take a picture on the other side, right out and around Most important thing to do, though, is make sure you’re not endangering yourself.

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stepping out in traffic, or anything like that, to get these pictures. That’s that’s That should be a no-brainer, but absolutely needs to be set another good one here. A good attempt, right? But but there’s not.

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We don’t get a whole lot of the story here. and you can see we’ve got maybe a a whole trailer number there there in the corner, but but that is one that that you’ll see right. We’ll get a partial of a number or something like that, right if we don’t see where it begins and where it ends. That doesn’t tell the whole story picture that losses place very important.

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correct, and and that and I’ll I’ll assume that would include any eyewitnesses. If you can get a Co. a picture of their lost display. Absolutely right, because that that ultimately further is your ability to to reach out to them or stay in contact with them. Right?

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So here’s that regulation right? Post accident, drug and alcohol testing again. Extremely important, right? This the Csr tells it all.

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So you should be familiar with what to do. Add ay, and what to do, post-axon and you. You should know what the FM. Csa. Says that we should be doing what rules we should be following.

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because failure to do so here it looks like we chose not to.

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So for the company, right? This is the receiving end of that phone call right? Things. We we need to be paying attention to right? What’s the time of day? What’s the driver’s information? It’s the driver. Id truck number location. Other parties involved in their information.

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Right? Are there any injuries? Have we called the authorities our toes needed? Has anybody been told yet. Have officials responded to the scene. Yet.

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Did you get a police report because we should be. and where you cited? It’s another big one there especially, you know, at at an accident we can be cited and not be in the wrong. That decision can come later. But if if you’re cited. That’s also something we can go back in data. Queue. Right? There’s there’s an opportunity there for If we’re at fault for for a specific reason.

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And we talk about those Csa categories. Crash! Right? This. This is where that comes in

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post zoom. Hazardous, hazardous spills would also be an important item, right? Right? Absolutely. If you are in hazardous transportation. that’s that’s a whole. Another thing. There, right? We should be looking at our at at our guidebook and determining, based upon what we have, how we need to handle the instant and you should also be communicating with the authorities. What is being hold on that vehicle right?

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And then they to further that point right? If we go back to what the driver should be doing. in that case, right? That that erg, the emergency response guide tells the driver right how far they may need to block off an area depending on you know what chemicals or what products are on that vehicle and the type of things that they should be carrying with them in the event that that happens, so

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that really sets off a whole secondary chain to this, that a whole, another set of steps that our driver should know, and should be ready to follow, and as a company we should be practicing with them if we’re in that mode of the industry.

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So like we’ve been talking about here market really all comes down to preparation and practice right? Ultimately the end of it. If if this goes to if this goes to trial or is going to.

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We need to prepare for discovery and deposition right? We should be practicing. If you’ve got a good truck transportation lawyer. they’re going to be putting you through

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deposition practice be prepared to block off your calendar for for some time there, because that does take a while. especially if you, if you’ve been through it, you understand there, but

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You know you, you have to be ready for it, and you should also be well and familiar with things like your company’s training materials company policy and handbook.

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But you know they one key thing right here is. if I’m defending an accident that happened 3, 4 years ago. The company policy and training materials at that time that were provided

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are what you’re defending. Right? You’re you’re not. It’s not current place and time. So it’s important to be familiar with training materials that would have been handed out at that time. It’s important to understand and be knowledgeable of the company policies that were in place at that time, and what materials you put out at that time.

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because just as much as you’re going to know it. You can guarantee that the other party right. The other lawyer, is going to know it just as well as you do. Absolutely important to retain hours of service records, where, in the the Ecm. Tells us the entire story of of the truck and what happened in an incident, the hours of service

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tells us the story of the driver and and what happened prior to the instant right sleeping habits, driving habits. Right? You can look in there pre accident. You might be determining, you know, potential for fatigue. You might be determining. What was this driver off for a while before they got back on the road. There’s a whole lot that this hours of service tells.

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It also tells right. Were they doing their pre and post trips the way that they should have been? Or are they inspecting their vehicle? Is that notated?

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Because if a driver’s not paying attention to those things right, the argument could be made. What what else aren’t they paying attention to? Could this also have been a contributing factor to the accident? Right? Yeah. And and a lawsuit can be can be filed well past the 6 month deadline for retaining hours of service. But if you’re not able to provide hours of service to a judge. That’s hard to explain that that is hard to explain.

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correct, correct, and as a, as a company, part of your your critical act to review process right, if and you you should be doing. One is is making sure that you have those records, and you have them retain right? That should be done shortly after the accident happens.

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Thank you. And then you’ve got to almost assume nearly any wreck is subject to litigation in today’s plaintiffs. Attorney’s world. Correct, correct. And then, you know, when we go back to that.

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that percentage, right? 80%, right? We are 80% of these accidents are the fault of the operator of a passenger car and not the truck driver. Not only should you expect

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you know these to go to trial, but you should. You should also be ready to defend them, because more than likely, with a statistic like that you’re going to have success. maintain records. Good.

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Yeah, I was going to comment on the preparing practice. I I do know some insurance companies that now is a condition of of of of being a member of the insurance pool, and that they actually have simulated

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a crashes, simulated deposition, simulated discovery to make sure that that you are defendable. becoming a little bit more common all the time in the insurance world. Right? Right? Absolutely, absolutely, and probably a very good practice.

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right? Maintenance records. Right? That’s another one that we really want to retain and pay attention to. If if our vehicle was involved in an accident where. you know, we don’t even have to say that

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where the brakes went out, or something along those lines. But you can guarantee that regardless things that are going to come into play are going to be those maintenance records right was it? We’re we’re proper permitted preventative maintenance cycles in order. Once the last time the truck had been, you know, serviced once, the last time the trailer had been serviced. Right? It’s not just the the truck that’s in the accident. Also the equipment that’s attached attached to it.

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maintaining the driver qualification, file, right? Everything that we have from when that that driver started to their entire journey with us. Right? Their their Mvr extract, pre-employment history? Do they have patterns of of, you know, maybe instance or accidents Csa comes into play in that they have any points or anything like that sitting on them either

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pre-employment or during employment with our company. That could be you know, red flags or leading causes, or possible findings and determinations that would have told us that this act that might happen at some point in time in the future. because if they are there, those things are going to be brought up

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absolutely. Pre-employment drug screening and any drug screens that were performed under employment right? Any random drug screens that were performed under employment. And I think that kind of ties in same thing with with the Dq file. Right? These are things that we want to retain, and we want to have ready, and that should happen right. All of this should be happening

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right after the accident. They should all be a chain reaction process for the company, we should know that these are things that we need to have ready right away.

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You don’t want to have, you know. You don’t want to be scrambling because we just found out that this is going to trial. And now we need to figure out where where all the puzzle pieces are.

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So, Keith, I I I do have one question here. there’s a lot of great information, some of us back office information that needs to be done, you know. behind, behind the

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behind the desk and behind the computer screen, a lot of in the cab with the driver. How I know vertical alliance Infinit-I Workforce provides

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is online training a way to get this content out to your driving staff. You bet it is. not only is it, you know a good way to to build these trainings and get them in front of your drivers. but we can also check to make sure that that training has been completed. And better yet, when when we do go to trial, we have a training record that we can print out and say, You know. Here’s here’s the past 6 months to a year of the courses that this driver took

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right. That that shows more than anything right versus a a driver. That’s not taking training, or we can’t pull up records of that right? So yes, and and and they will offer a an opportunity for a free demonstration for all our clients at the end here to to sign up for a free demonstration.

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but it appears a lot of this is customized for a specific. carrier, you know. Something might apply to a concrete truck might be different than a in a oil field truck that might be different from an over the road truck. And and and it’s a lot

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what a lot do you recommend customizing the the content that gets delivered? I do right, we, we should create a relatable content.

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Right? You’re you’re one. you know, if you’re in a specialized industry, that that specific or company-specific content is important, but to relatable content is important for retention. Right? Your your drivers are going to retain that information better if they feel like they can relate to it rather than than a broad generalization

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now does. Do you? And the transportation nerd provide those services? I do. I do absolutely. I created many, many training videos to date. I’ve put together about 130 different training videos on on various topics. and it, it’s something that you know, we can work with a company and what resources I have available. And and that specific company and put something together. That’s that’s effective, that they can get in front of their drivers. And hopefully, they’re using Infinit-I to to deliver that content.

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Well, I mean, it’s easy for us to agree that that we lose the opportunity to gather a lot of this information immediately following an accident

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and and and something else to have our driver prepared and train on what to do at the scene. And and how do we get that? How do we exchange that information?

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This is super important. correct, correct. They again. We we never know how an individual we act under, you know, stress and drilling flow, but at least

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the opportunity to train them on what to do, and maybe what not to do. is something that certainly can turn a minor preventable accident into a catastrophic nuclear verdict. That’s correct. That’s correct. Fine line. Haze it. It pays to do your due diligence.

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And that that critical hour we’ll call it that critical hour after the accident. And what happens? determines probably the outcome for many, many months afterwards. So that’s and and again, just just kind of rephrase, or to to re-establish the fact that the majority of

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oh motor vehicle axes that have commercial trucks and passenger cars. The critical reason belongs to the passenger cars the challenge for us in the commercial and commercial truck industry is.

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can you prove it? What can you do to absolutely prove without anybody’s? second guessing? It wasn’t our fault, and if you wait 6 months, 2 months, 9 months down the road you loop, the windows gone

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correct, correct, and I think you you said it right there. Not not only is the question, can you prove it, but the answer is, you can prove it right and prove it. You’ve got to do you? You’ve got to put in the work, and you’ve got to make sure you’re doing it right because it does. It does pay off.

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Well, I want to open this up for some questions. I’ve got some some chat coming in for for Q. And A. I want to make sure there’s the transportation [email protected], Mr. Keith, long if you are listening to this and agree with this and say.

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Yes, Mark, this is important stuff, but I’m a busy person. And I don’t. There’s keys email right there he can. He can. He can close that gap between us, agreeing how important it is to gather this information at the same.

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and getting it into the cab of truck. And and that’s a big gap. Correct. But well, Keith, this is a very, a lot of information here. My goodness, I’ve I’ve taken notes here. Photos, dash, cams, accent reconstructions, police reports, Ecm downloads. You know you. You also mentioned lawyers,

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truck transportation lawyers. There, you! There’s a lot of lawyers out there, some of which don’t know the difference between truck and a trailer. those are not the ones you want to defend you in a in a lawsuit. Is that a fair statement that that is a very fair statement, absolutely.

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and and and training a driver on how to react, what to information together, how to how to present themselves.

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under difficult conditions. Sometimes it’s night, sometimes raining, sometimes it’s construction zones to be able to maintain their composure and at least act as a responsible professional driver.

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is a is a trainable event, and and on the other side. You got to assume that a body camp from a highway patrolman or a cell phone from an individual that got run off the road

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filming the driver on the side of the road. can turn a non- preventable into a big, nasty situation. Right? Right? Absolutely. Absolutely. It pays to to do the work and you should be training on it. That’s the extremely important part. Don’t don’t wait till the accident happens to hope that everything goes right?

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Okay, well, we’ve covered a lot of ground today. certainly appreciate. We’ve got the your, your information up there on the screen. I encourage anyone here to reach out to to Keith.

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we do have some, some some content it it vertical alliance that can certainly support what to do at the same. But I also want to emphasize that.

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I think customizing it, for your fleet makes a lot of sense and and the other thing is customized. Content is very adaptable, and the learning system for Infinit-I Workforce Solutions. You can

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film it. You can ask the questions you can re-fil it. You can put multiple series together, get it on the on the assignment list and and and get it out to the drivers, and that surely cleans up that gap between

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us, conceptually discussing the need and getting into the cabinet. Correct, correct, and with the custom content uploader with with Infinit-I. It’s it’s it’s too easy and makes too much sense not to be doing it.

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Okay? Well, Keith, I appreciate your time and effort your expertise in this field. I hope everyone got some takeaways from this. we also want to make sure you you are eligible for a free demonstration. we’ll put a poll question up for that.

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Thank you very much, Keith. You got any party words for our audience stay safe, and we’ll we’ll see you next time. It. It matters what we do in that immediately following a crash

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matters a lot. and it is something that we certainly can can train and prepare for right well. And it that 80% is key. If you don’t have that down on a on a sticky note in front of you right now then, you should do while I’m saying this, or or put it on your whiteboard behind you, because that’s a statistic to pay attention to.

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Very good. Thank you very much. Everybody will be back for another session soon. Thank you very much. I’m signing off from Infinit-I Workforce Solutions. Thank you very much. Thanks.

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Mark Rhea: Hello, everyone! That was quite, quite a quite an exchange of information. I’ve got a couple of quick questions I’ll try to address before we sign off.

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Mark Rhea: Wanted to remind. if Colin, if you could put up the poll for anybody who wants a free demo

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Mark Rhea: I will be talking while that’s up. You’re welcome to get your free demonstration. Just click the yes, and somebody will get a hold of you again. We’ve got content. We can get out this afternoon. So on what to do at the scene

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Mark Rhea: accident the

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Mark Rhea: do’s, and don’t. But couple of quick questions came up the Ecm. Download. I I can tell you that we always go to the main engine, to to the Manu with freight line or Volvo. Get an authorized dealer if you get somebody’s not authorized. The Ecm download can be contested, but somebody that that’s authorized and knows what they’re doing. Volvo Peter built.

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Mark Rhea: we’ll be able to delay you to someone who is a certified by them to do the download. Somebody also asked about an accident, Kit, is that a good idea? My answer is. Yes.

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Mark Rhea: I don’t. I don’t recommend a 5 page. I’ll recommend a one page checklist which we are going to forward in the near future. There was a lot of discussion on that The checklist that we have drafted has has 6 components. The secure the scene

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Mark Rhea: rendering aid accident. Hotline gathering information photographs at the scene calling the calling your insurance company and getting them involved. That’s that’s forthcoming. I think we’ll get that out to everyone who participated.

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Mark Rhea: when that comes out

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Mark Rhea: that is something. Also, you can put in the resource feature of your Infinit-I Workforce

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Mark Rhea: user area. There’s a resource. You can put that one page in there. So if the driver’s confused

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Mark Rhea: you can always go back and and and and help to to bring calmness and clarity on what to do next. Another question was the enforcement, How to be approachable to an Enforcement officer? And should you encourage your driver to talk to? And the answers, yes, but but be approachable. I I’ve heard I talked to Enforcement guys all the time and say.

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Mark Rhea: you know this driver’s over there. He’s smoking cigarettes and cussing and carrying on, and he’s just not approachable. So

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Mark Rhea: Present yourself as is is a professional driver. That is a coachable event that the the word I would use there is approachable

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Mark Rhea: the no show. Somebody brought up a what do you do if the police don’t show up and

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Mark Rhea: my answer to that just without getting into all the specifics for this, that or another. you do not want to be accused of leaving the scene of an accident. If law enforcement is, in fact, going to show up

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Mark Rhea: waiting it out is a very good idea. You do not want to get accused of leaving the scene of an accident

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Mark Rhea: if they never show up, I mean, they never show up, and and and obviously there’ll be no citations. There’ll be an accident report, but you need to.

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Mark Rhea: allow plenty of time, so that there is some documentation, and you’re not able not to

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Mark Rhea: being accused of leaving the scene of an action. Somebody else brought up a very, very important point, which is spills Diesel spills as met bills. You need to have an emergency action, a a phone number to call immediately. If there’s a Diesel spill

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Mark Rhea: I’ve had some really bad Diesel skills, got to creek, goes down down the creek and turns into a big problem. You’ve got hazmat on. You’ve got to have some people that are specialized in training, especially if it’s a roll over. What to do on the on the environmental side is is a is a very important component of that checklist. The checklist will be coming out. I think it’ll be available. I’m going to say next week.

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Mark Rhea: It’s got 6 components is very up

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Mark Rhea: very informative. That’s coming forward. So with all that said, we’re bumping our time limit. We had a great

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Mark Rhea: participation today. It is Memorial day. Weekend impairment. distracted driving is going to be peaking. Get that out to your drivers.

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Mark Rhea: Have a great weekend. Thank you very much to our veterans again. We’ll see you next time.